Careers

Hello! Renée Rouleau Skin Care is a fast-growing skincare brand based in Austin, Texas that has been in business since 1996. At Renée Rouleau, we believe that every person’s skin is unique and we create skincare products for nine distinct skin types. Our mission? We help make smarter skincare consumers and aim to give everyone the confidence that comes from healthy, clear, glowing skin. This mission is more than skin deep. We genuinely care about our customers and the community.

We are also incredibly proud of our team and culture. We have been recognized by Austin Business Journal as one of Austin's Best Places to Work. Renée Rouleau is a place we learn and grow, roll up our sleeves to get the job done, and celebrate when we reach our goals. We value trust, responsibility, communication, and transparency. We’re looking for ambitious, talented people who share these values to join our team! We require a solid work ethic but we like having fun, too. Life's too short not to enjoy coming to work each day, don't you think?

Our company core values:

• Wants to learn and grow
• Team player
• Trustworthy
• Understands the value of our reputation
• Puts customers first

 

Some of the benefits we offer to eligible employees:

• 100% employer sponsored medical, dental, and vision insurance plans
• Employer matched 401K plans
• Paid Time Off
• Learn & Grow personal development and career growth opportunities
• Discounts on skin care products

 

If this sounds like a place for you, please apply. We look forward to your application and reviewing your information. Don't see your dream role listed? We're always looking for passionate skincare professionals and enthusiasts to join our team. Send us your resume and let's connect! 

Please note: all positions are based in our Austin, TX HQ with some positions offering hybrid/remote accommodations. 

Positions currently available

1) Digital Marketing Manager
Austin, TX - to work at our corporate headquarters full time

Summary of the role: This role offers the opportunity to drive impactful results for a leading D2C beauty brand. As the Digital Marketing Manager, you will oversee and optimize e-commerce initiatives, email, and SMS strategies to engage customers, increase loyalty, and drive conversions. You'll manage the brand's Shopify platform, execute data-driven marketing campaigns, and collaborate cross-functionality with developers, creatives, and leadership to enhance the user experience. With a strong focus on acquisition, retention, and lifetime value, this position combines strategic thinking, hands-on execution, and a passion for the beauty industry in a dynamic, founder-led organization.

Duties & Responsibilities

• In partnership with key stake-holders plan, execute on and optimize the e-commerce marketing calendar initiatives & marcom programs that support the brands business goals.
• Lead & implement customer marketing programs & e-commerce tactics to drive conversion, loyalty, and increased customer LTV.
• Own e-commerce usability, A/B testing and technology roadmap.
• Monitor, track, and analyze campaign metrics on ongoing basis.
• Own day to day operations of the site: merchandising, content, promotions, UI, all Shopify apps and third party site functionality.
• Identify and troubleshoot website bugs and constantly monitor website and data to drive improvements in the online shopping experience.
• Work with a variety of vendors on .com set ups across multiple programs: subscriptions, loyalty, SMS, and more.
• Strong Shopify platform experience required.

• Develop and manage the email campaign schedule to support marketing campaign calendar, promotions, product launches, events, and lead nurturing.
• Lead & execute on email marketing strategies with the goals of increasing list growth, customer engagement, conversions, lifetime value, and loyalty.
• Drive continuous improvement across emails & SMS KPIs including deliverability, open rates, click-to-open rates, conversion rates, opt-out rates, and revenue.
• Build and optimize segmentation and email/SMS content personalization strategies based on user behavior/intent, activity data, industry, and demographics.
• Establish and optimize a testing agenda for A/B and multivariate testing frameworks for emails, landing pages, and other engagement points.
• Strategize, execute, and analyze. Strong platform experience required.

Required Qualifications

• 3-5+ years of e-commerce experience with Shopify or Shopify Plus, including preferred Shopify app solutions.
• 3-5+ years of ESP systems experience, preferably Klayvio. Both email & SMS experience. 
• Strong knowledge of analytics tools i.e. Google Analytics, ESP, and SMS reporting platforms.
• Strong knowledge of best in class e-commerce end to end user experience & site optimizations.
• Strong knowledge of best in class email programs & segmentation strategies as well as day to day ESP system operations.
• You possess business acumen & you have used analytical, data driven approach to holistically assess and drive key company initiatives through e-commerce email and SMS tactics.
• You have worked cross functionally with front end and back end developers, brand, creative, and operations partners.
• You have developed e-commerce, email, SMS roadmaps that roll up to key acquisition, retention, and conversion strategies.
• Knowledge of or ability to learn quickly third party solutions and apps.
• Copywriting experience required for any digital marketing assets.
• You stay on top of product category as well as e-comm/email trends and competitive landscape.

• You are a self-starter with ability to problem solve & to work in a dynamic work environment with changing needs, eager to learn and optimize.
• You thrive in a small team work environment & loves to make a direct impact on the business.
• Beauty experience is preferred but not required.
• Bonus: LOVES beauty.

If you're a passionate and driven individual who thrives in a fast-paced, customer-focused environment, we encourage you to apply!

 

2) Licensed Esthetician - Customer Experience Specialist
Austin, TX - to work at our corporate headquarters, F/T or P/T
Dallas, TX - remote work F/T or P/T

Job purpose: Are you a passionate customer service professional with a knack for building relationships and fostering a positive team environment? Do you have a passion for skincare and providing personalized guidance to customers? If so, we're looking for you!

Renée Rouleau Skin Care is seeking a dedicated Customer Experience Specialist to elevate our customer service, sales, and office operations. This role combines exceptional customer care with inside sales support, account management, and fostering a welcoming company culture. By ensuring a seamless customer experience and providing expert product recommendations, this role will be essential in driving sales, nurturing client relationships, and maintaining a positive work environment.

Duties & Responsibilities

• Customer Support: Provide exceptional, personalized support to customers through email and phone, resolving inquiries and concerns efficiently.
• Office Support: Ensure smooth daily operations of the office, including managing supplies, maintaining organization, and handling administrative tasks.
• Virtual Skin Assessments (My Skin Rx): Conduct personalized consultations, analyzing skin concerns and recommending products. Provide detailed explanations of product benefits and usage.
• Showroom Sales (Austin only): Assist customers in the showroom, providing product recommendations and processing transactions to drive sales and enhance the customer experience.
• Culture Hero: Foster a positive and welcoming company culture, promoting teamwork, collaboration, and a customer-centric mindset.

Required Qualifications

• Licensed Esthetician: Possess a valid esthetician license.
• Customer Service Expertise: A deep understanding of customer service principles and the ability to deliver exceptional support across various channels (email, phone, in-person).
• Skincare Knowledge: A passion for skincare and the ability to provide personalized product recommendations based on individual needs. Esthetician license or equivalent skincare experience is preferred.
• Sales & Account Management Skills: Proven ability to build and maintain relationships, drive sales, and provide excellent support to professional partners.
• Strong Communication & Interpersonal Skills: Excellent verbal and written communication skills, with the ability to interact effectively with clients, colleagues, and external partners.
• Organizational & Administrative Abilities: Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.
• Positive & Proactive Attitude: A team player with a can-do attitude, enthusiasm for fostering a positive work environment, and a willingness to take initiative.
• Tech-Savvy: Proficiency with computers, customer relationship management systems, and e-commerce platforms. Experience with Shopify & Gorgias is a plus.
• Passion for the Brand: A genuine enthusiasm for the Renée Rouleau Skin Care mission and products.

If you're a passionate and driven individual who thrives in a fast-paced, customer-focused environment, we encourage you to apply!

 

3) Licensed Esthetician - Creative Support
Austin, TX - to work at our corporate headquarters, F/T or P/T
Dallas, TX - remote work F/T or P/T

Job purpose: Are you a licensed esthetician with a passion for skincare, creativity, and connecting with people? Do you enjoy developing engaging content and sharing your skincare expertise? We're seeking a dynamic individual to join our team as a Licensed Esthetician with a focus on Creative Support. This role blends your esthetics expertise with content creation, customer interaction, and new product development support.

Duties & Responsibilities:

• Marketing & Content Creation: Ideation and development of captivating content (photos, videos, blogs) showcasing RRSC products and routines. Create video tutorials and actively participate in marketing campaigns.
• Trade Show Support: Represent the brand and provide skincare expertise at trade shows and events.

• Virtual Skin Assessments (My Skin Rx): Conduct personalized virtual consultations, analyzing skin concerns and recommending suitable products. Provide detailed explanations of product benefits and usage.
• Showroom Sales (Austin only): Assist customers in the showroom, offering product recommendations and processing transactions to drive sales and create a positive customer experience.
• Special Projects: Lead and execute initiatives aimed at enhancing the customer experience, such as developing loyalty programs, gathering customer feedback, or implementing new communication channels.

• NPD Support: Collaborate with Renée and team, providing expert input during new product development. Manage product testers and synthesize their feedback to inform product improvements.

Required Qualifications:

• Licensed Esthetician: Possess a valid esthetician license.
• Skincare Expertise: A deep understanding of skincare ingredients, formulations, and treatment modalities.
• Creative Flair: Demonstrated ability to create engaging and informative content, including photos, videos, and written materials.
• Excellent Communication Skills: Strong verbal and written communication skills, with the ability to interact effectively with clients, colleagues, and external partners. Persuasive communicator with natural ability to sell.
• Customer Service Orientation: A passion for providing exceptional customer care and building lasting relationships.
• Tech-Savvy: Proficiency with computers, social media platforms, and content creation tools.
• Organizational Skills: Ability to manage multiple projects simultaneously, meet deadlines, and maintain a high level of attention to detail.
• Passion for the Brand: A genuine enthusiasm for the Renée Rouleau Skin Care mission and products.

If you're a licensed esthetician who thrives in a creative and customer-centric environment, we encourage you to apply!

4) Licensed Esthetician - PRO (B2B) Sales & Account Manager
Austin, TX - to work at our corporate headquarters, F/T or P/T
Dallas, TX - remote work F/T or P/T

Job Purpose: Are you a licensed esthetician with a passion for sales, education, and building strong relationships? Do you thrive in a fast-paced environment where you can utilize your skincare expertise to drive business growth and empower professionals?

Renée Rouleau Skin Care is seeking a dedicated PRO (B2B) Sales & Education Specialist to manage and expand our relationships with professional partners. This role combines sales acumen with educational expertise to drive product adoption and foster brand loyalty within the professional skincare community.

Duties & Responsibilities:

• Develop and nurture relationships with existing PRO accounts, ensuring their needs are met and providing ongoing support.
• Identify and pursue new business opportunities within the professional skincare market, expanding our network of PRO partners.
• Manage sales processes, including order processing, tracking, and follow-up to ensure a seamless experience for PRO partners.

• Conduct product training sessions and workshops for PRO partners, educating them on the benefits and proper use of Renée Rouleau products.
• Develop educational materials and resources to support PRO partners in their practice and enhance their understanding of our brand and product line.
• Stay up-to-date on industry trends and share relevant information with PRO partners to help them stay ahead of the curve.

• Provide exceptional customer service to PRO partners, addressing inquiries and concerns promptly and professionally.
• Gather feedback from PRO partners on product performance and customer satisfaction to inform new product development and marketing strategies.

Required Qualifications:

• Licensed Esthetician: Possess a valid esthetician license.
• Sales & Account Management Experience: Proven track record of building and maintaining relationships, driving sales, and exceeding targets. (Preferably in a B2B environment)
• Skincare Expertise: A deep understanding of skincare ingredients, formulations, and treatment modalities.
• Educational & Presentation Skills: Ability to develop and deliver engaging training sessions and presentations to diverse audiences.
• Excellent Communication & Interpersonal Skills: Strong verbal and written communication skills, with the ability to interact effectively with clients, colleagues, and external partners. Persuasive communicator with natural ability to sell.
• Customer Service Orientation: A passion for providing exceptional customer care and building lasting relationships.
• Organizational Skills: Ability to manage multiple accounts and projects simultaneously, meet deadlines, and maintain a high level of attention to detail.
• Passion for the Brand: A genuine enthusiasm for the Renée Rouleau Skin Care mission and products.

If you're a licensed esthetician with a passion for sales, education, and empowering skincare professionals, we encourage you to apply!

 

Interested in joining our team? Email a cover letter and resume to jobs@reneerouleau.com. We will contact you if you are selected for an interview. To be considered for any open position, we ask you to take a quick survey after you submit your resume. You will receive a link to the survey by email. THIS SURVEY IS MANDATORY TO BE CONSIDERED. At Renée Rouleau, we embrace inclusion and diversity. Renée Rouleau is an equal opportunity employer and makes employment decisions on the basis of merit. Renée Rouleau prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration. All your information will be kept confidential according to EEO guidelines.

Don't see your dream role listed? We're always looking for passionate skincare professionals and enthusiasts to join our team. Send us your resume and let's connect!