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Personalized Skincare Consultations

At this time we have temporarily paused our My Skin Rx program and are not offering personalized consults. In the meantime, if you have questions please email our customer service team at hello@reneerouleau.com. Our Customer Service team is staffed by highly-trained estheticians who can help answer any questions you may have about your current skin care concerns and help you with expert advice and product recommendations.

In need of expert skincare advice? We’ve got your back. Get personalized skin coaching from a Renée Rouleau esthetician through My Skin Rx consultations.

Available with one of our licensed estheticians, your consultation is customized by our signature 9 Skin Types. Start with a personalized skin assessment, during which you’ll learn all about your unique skin type and how to care for it. Beyond your skin assessment, you'll receive expert advice, product recommendations from the Renée Rouleau line and more.

We highly recommend that anyone use this service, but especially if you are:

  • New to Renée Rouleau Skin Care
  • Building a skincare routine or overhauling an existing one
  • Have specialty concerns such as cystic acne

Through My Skin Rx consultations, you’ll be well on your way to healthy, glowing skin. Welcome to the #RenéeRouleauGLOW.

SCHEDULE YOUR CONSULTATION TODAY

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Meet Our Esthetician

Lexi Romos Esthetician

Lexi Ramos is a licensed esthetician who joined the Renée Rouleau Skin Care team in November of 2021.

She earned her esthetics license from the Tri-State Cosmetology School in El Paso, Texas, as well as a certificate in advanced acne from the Texas Laser and Aesthetics Training Academy.

Her role in the company includes content creation and research & development, but her main focus is you! Lexi answers skincare questions over chat, email, and My Skin Rx virtual consultations.

Read Lexi's full bio...

What to Expect

During a My Skin Rx, your esthetician will cover the following with you:

1: What are your top skin concerns?

My Skin Rx consultations begin with a Q&A to discuss your skin. Through a series of comprehensive questions, we gain insight into your individual needs, goals, and concerns.

2. What do we see in your skin?

The discussion of your top skin concerns, paired with what we can see, as well as any photos you choose to provide with your intake form, helps us determine your skin type and its needs. 

3. What’s in your skincare routine?

Bring a list of the skincare you currently use to your appointment for an unbiased evaluation of your routine.

4. What’s your skin prescription?

Complete your purchase with your Renée Rouleau esthetician who will follow up with a customized treatment plan based on your skin type, as well as recommended reading and a shopping list of products you may want to try in the future.

CONSULTATION DETAILS

  • Consultations are available in 15 minute or 30 minute increments.  We recommend 15 minute consultations for existing customers looking for product and routine recommendations with the existing Renée Rouleau products. We recommend 30 minute consultations if you are new to Renée Rouleau or are experiencing significant changes to your skin. Appointments are set in Central Standard Time.
  • You may only book one consult per day. Due to high demand, we can only allot one consult appointment per customer per day. We will be canceling any appointments in excess of this to allow other customers the chance to book consultations with our team.
  • In-person consultations are 30 minutes long and are completed in our showroom, located in our Austin office.
  • Schedule your consultation online. We'll send you a Zoom link prior to your appointment. Alternatively, you can call 888-211-7560 during business hours.

FAQ'S

  • How do I call in for my appointment?
    • -We will send you a Zoom link prior to your consultation.
  • Should I remove my makeup for my appointment?
    • -We recommend going makeup-free so we can get the best possible view of your skin.
  • Will you really be able to see my skin over Zoom?
    • -Using a webcam in a well-lit room will help us see some details of your skin. However, the discussion is what really drives our decision-making
  • What if one of the recommended products isn’t a fit for my skin?
    • -Though we don’t offer refunds, you can return any product within 45 days with a receipt for a shopping credit to use the next time you shop with us.
  • How will I know what to do with the products I ordered?
    • -At the end of your consultation and with a purchase, you’ll receive follow-up information that includes step-by-step instructions with tips and suggested blog post reading.
  • What happens if I can’t make my appointment?
    • -In the event you need to cancel your appointment, we request a 24-hour notice. If you miss your appointment, it will be considered a “no show”, the appointment time will be forfeited, and you will be charged 50% of your service fee. We reserve the right to refuse appointments based on frequent "no-shows."

Referral Program

We are now offering a referral program for past consultation customers! If you’ve already had a consultation and made a purchase and would like to refer a friend, ask them to mention your name during their consultation. You will receive an email containing a $25 gift card once their appointment has been complete and with a purchase.

*This offer is only applicable to customers who have already had a consultation. If you have not yet completed a consultation, and you refer someone to us, you will not qualify for the referral program.