Contact

By Email

Have questions about what products are right for your skin? Need help with an order? We would love to help!

The fastest way to reach us is by sending an email to Hello@ReneeRouleau.com. If your inquiry is related to an order, please share your order number and any other details that will help our team answer your questions quickly.

Frequently Asked Questions

• I can view my tracking information, but the status has not been updated.
  • Shipping within the US: We’re sorry that updated tracking information isn’t available, but assure you your package is on its way. All domestic orders shipped via USPS do not always update tracking information for each checkpoint. Even though we send our orders out promptly, it can take anywhere from 3 - 9 business days to receive. We ask that you be patient while waiting for your order, despite not having up-to-date delivery information.
  • International Shipping: We’re sorry that updated tracking information isn’t available, but assure you your package is on its way. All orders shipped via USPS Standard International Mail does not update the tracking information for each checkpoint. Even though we send our international orders out promptly, it can take anywhere from 5-21 days to receive. We ask that you be patient while waiting for your order.

• The tracking status says my package has been delivered, but I haven’t received my order.
  • Have you tried contacting your local post office? We find that some mail carriers opt not to leave packages when there is no one available to claim them, even if you didn’t specify a signature upon delivery. Please try contacting your local post office to find out if your package is waiting for pickup or will be redelivered. In addition, we advise printing out a copy of the USPS tracking page and leaving a note in your mailbox for the postman or postwoman stating you haven’t received your order and ask for them to get it delivered to you. They may have brought it to an incorrect address or may know the whereabouts of the shipment. Ultimately, your post office is responsible for getting your package delivered to you once it leaves our distribution center.
  • In addition, we advise printing out a copy of the UPS Surepost tracking page and leaving a note in your mailbox for the postman or postwoman stating you haven’t received your order and ask for them to get it delivered to you. They may have brought it to an incorrect address or may know the whereabouts of the shipment. Ultimately, your post office is responsible for getting your package delivered to you once it leaves our distribution center.

• I've Taken Your Skin Type Quiz And Am Still Unsure Of My Skin Type And Which Products I Should Start With.
  • The Skin Type Quiz is certainly a great way to learn about our 9 skin type philosophy and provide guidance as to which products are best for your true skin type, but occasionally you might feel as though you aren't finding the perfect match or are a combination of several skin types. To get more personalized advice to make sure that you're really choosing the best products, we offer several options.
    You can email us below with any questions, call us at 1-888-211-7560, message us on Facebook or you can schedule a phone or virtual consultation with an esthetician. We would love to help you design the perfect skin care routine to give you clear, healthy-looking and radiant skin! #ReneeRouleauGLOW

• What is your return policy?
  • There are no refunds but you can return any product within 45 days (with your receipt) for an online shopping credit to use the next time you shop with us. We have over 50 products so if something is not working, we encourage you to try another product.
  • PLEASE NOTE: Products purchased online must be mailed back to the below address. Carefully package your returned products and be sure to include: your original receipt (or a copy) with your preferred email address to send you a credit code to use online and the reason for your return (we appreciate feedback!)
  • Send products to:
    Renée Rouleau Skin Care
    Attn: Returns Department
    11100 Metric Blvd #150
    Austin, TX 78758 U.S.A.
  • NOTE: We cannot accept returned items without the receipt from your purchase. When we receive your items, we will contact you promptly via email to issue you a credit code to use when purchasing new products online. Unsure of which products are best for your skin? Take our Skin Type Quiz >

• Where can I buy the Renée Rouleau products?
  • The Renée Rouleau products are sold exclusively at www.ReneeRouleau.com and with a select group of authorized Professional Retail Partners. We currently have no plans to have them sold elsewhere. Our website DOES accept all international orders (excluding Africa, Argentina, Greece, Spain and Sri Lanka due to restrictions). See all shipping rates and information in our FAQ's. Which products are right for you? Take our Skin Type Quiz > 

View all of our FAQ's here.